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1.
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Services Marketing : integrating customer focus across the firm / Zeithaml, Valarie A...[et al] eng.
by Zeithaml, Valarie A | Bitner, Mary Jo | Gremler, Dwayne D. Edition: 4th ed.Material type:  Book; Format:
print
; Literary form:
Not fiction
Publisher: New Delhi: McGraw-Hill, 2008Online access: Publisher description | Table of contents only | Contributor biographical information Availability: Items available for loan: Sri Lanka Institute of Development Administration [Call number: 658.8SER] (7).
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2.
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Services Marketing : integrating customer focus across the firm / Zeithaml, Valarie A...[et al] eng.
by Zeithaml, Valarie A | Bitner, Mary Jo | Gremler, Dwayne D. Edition: 6th ed.Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: New Delhi McGraw-Hill, 2013Online access: Contributor biographical information | Publisher description | Table of contents only Availability: Items available for loan: Sri Lanka Institute of Development Administration [Call number: 658.802 SER] (1).
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3.
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Service marketing / Rust, Roland T., Zahorik, Anthony J. & Timothy L. Keiningham. eng.
by Rust, Roland T | Zahorik, Anthony J | Keiningham, Timothy L. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: New York : Addison Wesley Longman, Inc, 1999Availability: Items available for loan: Sri Lanka Institute of Development Administration [Call number: 658.802 RUS] (1).
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4.
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The Essence of Services Marketing / Payne, Adrian. eng.
by Payne, Adrian. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: New Delhi: Prentice Hall, 2000Availability: Items available for loan: Sri Lanka Institute of Development Administration [Call number: 658.802 PAY] (2).
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5.
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Services marketing : people, technology, strategy / Christopher Lovelock, Jochen Wirtz.
by Lovelock, Christopher H | Wirtz, Jochen. Edition: 7th ed.Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Boston : Prentice Hall, c2011Availability: Items available for loan: Sri Lanka Institute of Development Administration [Call number: 658.8LOV] (2).
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6.
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Services marketing : operation, management, and strategy / Kenneth E. Clow, David L. Kurtz.
by Clow, Kenneth E | Kurtz, David L. Edition: 2nd ed.Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Cincinnati, Ohio : Atomic Dog Pub., c2004Availability: Items available for loan: Sri Lanka Institute of Development Administration [Call number: 658.8CLO] (1).
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7.
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Services Marketing : integrating customer focus across the firm / Zeithaml, Valarie A...[et al] eng.
by Zeithaml, Valarie A. Edition: 5th ed.Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: New Delhi: McGraw-Hill, 2011Online access: Contributor biographical information | Publisher description | Table of contents only Availability: Items available for loan: Sri Lanka Institute of Development Administration [Call number: 658.802 SER] (1).
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8.
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Managing services / edited by Alan Nankervis.
by Nankervis, Alan R. Material type: Book; Format:
print
; Literary form:
Not fiction
; Audience:
Specialized;
Publisher: Cambridge : Cambridge University Press, 2005Online access: Publisher description | Table of contents Availability: Items available for loan: Sri Lanka Institute of Development Administration [Call number: 658] (1).
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9.
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Essentials of Public Policy for Management / Rogene A. Buchholz. English
by Buchholz, Rogene A. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Englewood Cliffs, N.J. : Prentice Hall, c1985Availability: Items available for loan: Sri Lanka Institute of Development Administration [Call number: 352.7BUC] (1).
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10.
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Total global strategy II : updated for the internet and service era / George S. Yip.
by Yip, George S. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Upper Saddle River, N.J. : Prentice Hall, c2003Other title: Total global strategy 2 | Total global strategy two.Availability: Items available for loan: Sri Lanka Institute of Development Administration [Call number: 658.049 YIP] (1).
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11.
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Strategic management of technology and innovation / Robert A. Burgelman, Clayton M. Christensen, Steven C. Wheelwright.
by Burgelman, Robert A | Christensen, Clayton M | Wheelwright, Steven C, 1943-. Edition: 4th ed.Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Boston : McGraw-Hill Irwin, c2004Online access: Table of contents | Publisher description | Contributor biographical information Availability: Items available for loan: Sri Lanka Institute of Development Administration [Call number: 658.514 BUR] (1).
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12.
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Promotion of Manufactured Exports in Sri Lanka : the role of the government / Shanthikumar Fernando. English.
by Fernando, Shanthikumar [author.] | University of Colombo. Economics Department [publisher.]. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Colombo : Department of Economics, University of Colombo, 2016Availability: Items available for loan: Sri Lanka Institute of Development Administration [Call number: 382.63 FER] (1).
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13.
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Business And Society : Environment And Responsibility / [by] Keith Davis [and] Robert L. Blomstrom. eng.
by Davis, Keith, 1918- | Blomstrom, Robert L [author.]. Edition: 3rd ed.Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: New York, McGraw-Hill , [1975]Availability: Items available for loan: Sri Lanka Institute of Development Administration [Call number: 658.408 DAV] (1).
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14.
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When corporations rule the world / David C. Korten. English
by Korten, David C. Edition: 2nd ed.Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: San Francisco, Calif. : Bloomfield, Conn. : Berrett-Koehler Publishers ; Kumarian Press, 2001Online access: Publisher description Availability: Items available for loan: Sri Lanka Institute of Development Administration [Call number: 322.3 KOR] (1).
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15.
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Business, Government, And Society : a managerial perspective : text and cases / George A. Steiner, John F. Steiner. eng.
by Steiner, George Albert, 1912- | Steiner, John F. Edition: 11th ed.Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Boston : McGraw-Hill/Irwin, c2006Online access: Table of contents only | Publisher description | Contributor biographical information Availability: Items available for loan: Sri Lanka Institute of Development Administration [Call number: 658.4 STE] (1).
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16.
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Trade warriors : states, firms, and strategic policy in high technology / Marc L. Busch. eng.
by Busch, Marc L. (Marc Lawrence), 1966-. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Cambridge [England] ; New York : Cambridge University Press, 1999Online access: Publisher description | Table of contents Availability: Items available for loan: Sri Lanka Institute of Development Administration [Call number: 382.3 BUS] (1).
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17.
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Agricultural technologies for market-led development opportunities in the 1990s / S. Barghouti, E. Cromwell, and A.J. Pritchard, editors. eng.
by Barghouti, Shawaki M | Cromwell, E, 1963- | Pritchard, Anthony J, 1931-. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Washington, D.C. : World Bank, c1993Availability: Items available for loan: Sri Lanka Institute of Development Administration [Call number: 338.16 WOR] (1).
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18.
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Business and society : managing corporate social impact / George C. Sawyer.
by Sawyer, George C. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Boston : Houghton Mifflin Co., c1979Availability: Items available for loan: Sri Lanka Institute of Development Administration [Call number: 658.408 SAW] (1).
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19.
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Introduction to security / Gion Green and Raymond C. Farber. eng.
by Green, Gion | Farber, Raymond C [joint author.]. Edition: 1st ed.Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Los Angeles : Security World Pub. Co., 1975Availability: Items available for loan: Sri Lanka Institute of Development Administration [Call number: 363.289 GRE] (1).
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20.
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Service economies in Europe : opportunities for growth / Wolfgang Ochel and Manfred Wegner. eng.
by Ochel, Wolfgang, 1943- | Wegner, Manfred. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: London : Pinter Publishers , 1987Availability: Items available for loan: Sri Lanka Institute of Development Administration [Call number: 338.46094 OCH] (1).
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