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Results of search for 'au:"Bitner, Mary Jo."'

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- Sri Lanka Institute of Development Administration
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	1.	Services Marketing : integrating customer focus across the firm / Zeithaml, Valarie A...[et al] eng. by Zeithaml, Valarie A \| Bitner, Mary Jo \| Gremler, Dwayne D. Edition: 4th ed.Material type: Book; Format: print ; Literary form: Not fiction Publisher: New Delhi: McGraw-Hill, 2008Online access: Publisher description \| Table of contents only \| Contributor biographical information Availability: Items available for loan: Sri Lanka Institute of Development Administration [Call number: 658.8SER] (7). Place hold Request article Add to cart (remove)
	2.	Services Marketing : integrating customer focus across the firm / Zeithaml, Valarie A...[et al] eng. by Zeithaml, Valarie A \| Bitner, Mary Jo \| Gremler, Dwayne D. Edition: 6th ed.Material type: Book; Format: print ; Literary form: Not fiction Publisher: New Delhi McGraw-Hill, 2013Online access: Contributor biographical information \| Publisher description \| Table of contents only Availability: Items available for loan: Sri Lanka Institute of Development Administration [Call number: 658.802 SER] (1). Place hold Request article Add to cart (remove)

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