| 000 | 02828cam a22004338i 4500 | ||
|---|---|---|---|
| 999 |
_c9152 _d9152 |
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| 003 | OSt | ||
| 005 | 20231129094537.0 | ||
| 008 | 220505s2022 nyu ob 001 0 eng | ||
| 010 | _a | ||
| 020 |
_a9781398606234 _q(ebook) |
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| 020 | _a8175543132 | ||
| 040 |
_aSLIDA _bSLIDA _cSLIDA |
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| 041 | _aeng | ||
| 042 | _apcc | ||
| 082 | 0 | 0 |
_a650.3045 _223 _bLIL |
| 100 | 1 |
_aLilley, Roy C., _eauthor. |
|
| 245 | 1 | 0 |
_aDealing with difficult people : _bfast, effective strategies for handling problem people / _cRoy Lilley. _heng |
| 250 | _aFirst South Asian edition. | ||
| 260 |
_aNew Delhi : _bKogan Page, _c2006 |
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| 264 | 1 | _a | |
| 300 |
_aviii, 150p; _c22cm |
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| 490 | 0 | _aCreating success | |
| 504 | _aIncludes bibliographical references and index. | ||
| 520 |
_a"Learn how to navigate the bullies, manipulators and complainers who drive you mad. With example dialogue and techniques, it will help you navigate tricky situations situations and keep your cool. By understanding the motives and individual behaviours of difficult people, you can learn to manage aggression, reduce awkwardness and remain the better person. This 5th edition of the bestselling Dealing with Difficult People features practical exercises, useful templates and top tips you need to get the best out of the worst, including how to deal with difficult customers, dealing with difficult people in the digital sphere, advice on beating bullies at their own game and how to deal with a boss who drives you barmy. The Creating Success series of books... Unlock vital skills, power up your performance and get ahead with the bestselling Creating Success series. Written by experts for new and aspiring managers and leaders, this million-selling collection of accessible and empowering guides will get you up to speed in no time. Packed with clever thinking, smart advice and the kind of winning techniques that really get results, you'll make fast progress, quickly reach your goals and create lasting success in your career"-- _cProvided by publisher. |
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| 588 | _aDescription based on print version record and CIP data provided by publisher; resource not viewed. | ||
| 650 | 0 | _aPsychology, Industrial. | |
| 650 | 0 | _aInterpersonal conflict. | |
| 650 | 0 | _aProblem employees. | |
| 776 | 0 | 8 |
_iPrint version: _aLilley, Roy C. _tDealing with difficult people _bFifth edition. _dNew York : Kogan Page, 2022 _z9781398606159 _w(DLC) 2022008706 |
| 906 |
_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg |
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| 942 |
_2ddc _cLEN |
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