| 000 | nam a22 7a 4500 | ||
|---|---|---|---|
| 999 |
_c4623 _d4623 |
||
| 005 | 20230920122933.0 | ||
| 008 | 230920b xxu||||| |||| 00| 0 eng d | ||
| 020 | _a9780749459970 | ||
| 040 |
_aSLIDA _cSLIDA _dSLIDA |
||
| 041 | _aeng. | ||
| 082 |
_223 _a658.812 _bWEL |
||
| 100 |
_92413 _aWellington, Pat. |
||
| 245 |
_aEffective Customer Care/ _cWellington, Pat. _heng. |
||
| 260 |
_aLondon: _bKogan Page, _c2010. |
||
| 300 |
_axiv, 130p.: _c22cm. |
||
| 942 |
_2ddc _cLEN |
||