Lilley, Roy C. <br/><br/>
Dealing with difficult people /  eng 
Roy Lilley. 
 - Rev. 1st ed. 
 - London ;  Philadelphia :  Kogan Page,  2010. 
 - x, 148 p. ;  22 cm. 
<br/><br/>Includes bibliographical references (p. [149-150] ). 
<br/><br/><label>ISBN: </label>9780749456603 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Psychology, Industrial.<br/>Interpersonal conflict.<br/>Problem employees.
<br/><br/><label>Dewey Class. No.: </label>658.3045  / LIL