The service Focus:  Dveloping Winning Game Plans For Service Companies/  English. 
John C.Shaw 
 - Illinois:  Richard D.irwin Inc,  1990. 
 - xiii,262p.:  ill.;  23cm. 
<br/><br/><label>ISBN: </label>155623239-X 
<br/><br/><label>Dewey Class. No.: </label>658.64  / SHA