Carlzon, Jan. <br/><br/>
Moments of truth /  English. 
Jan Carlzon. 
 - Cambridge, Mass. :  Harper & Row.,  c1987. 
 - xiii, 135 p. :  24 cm. 
<br/><br/><label>ISBN: </label>0887302009 
<br/><br/><label>Subjects--Corporate Names: </label><br/>Scandinavian Airlines System--Management.
<br/><br/><label>Subjects--Topical Terms: </label><br/>Aeronautics, Commercial--Management.--Sweden<br/>Airlines--Management.--Sweden
<br/><br/><label>Dewey Class. No.: </label>629.135(48)  / CAR