Business Process Management:  A rigorous approach/  English 
Martyn A.ould. 
 - Uk:  Chennai micro print Pvt. Ltd.,  2007. 
 - xiv, 340p. :  ill.;  24cm. 
<br/><br/><label>ISBN: </label>1902505603 
<br/><br/><label>Dewey Class. No.: </label>659.235  / OUL