Emotional intelligence at work : a professional guide /
Dalip Singh.
- 3rd rev. ed.
- New Delhi ; Thousand Oaks, Calif. : Response Books, 2006.
- 235 p. : ill. ; 22 cm.
Includes bibliographical references (p. [223]-225) and index.
Emotional intelligence: the concept -- Emotional intelligence and your personality -- Can EQ be developed? -- Emotional skills that managers should learn -- Emotional intelligence: the empirical evidence -- Guidelines for training and development -- Guidelines for training and development -- Know your EQ: emotional quotient test.