Fitzsimmons, Jmaes A <br/><br/>
Service Management   eng 
Fitzsimmons, Jmaes A 
 - 15 ed 
 - New Delhi,  Tata graw hill   2006 
<br/><br/><label>ISBN: </label>9780070615663 
<br/><br/><label>Dewey Class. No.: </label>658.4  / FIT