Wellington, Pat. <br/><br/>
Effective Customer Care/  eng. 
Wellington, Pat. 
 - London:  Kogan Page,  2010. 
 - xiv, 130p.:  22cm. 
<br/><br/><label>ISBN: </label>9780749459970 
<br/><br/><label>Dewey Class. No.: </label>658.812  / WEL