Wellington, Patricia. <br/><br/>
KAIZEN Strategies for Customer Care:  How to create a powerful customer-care program and make it work/  eng. 
Wellington, Patricia. 
 - London:  Pitman Publishing,  1995. 
 - xiii, 239p.:  24cm. 
<br/><br/><label>ISBN: </label>8178081423 
<br/><br/><label>Dewey Class. No.: </label>658.812  / WEL