Doane, Darryl S. <br/><br/>
50 Activities for Achieving Excellent Customer Service/  eng. 
Doane, Darryl S. & Sloat, Rose D.  
 - New Delhi:  Ane Books,  2004. 
 - xiii, 257p.:  27cm. 
<br/><br/><label>ISBN: </label>8180520722 
<br/><br/><label>Dewey Class. No.: </label>658.812  / DOA