International handbook of practice-based performance management / edited by Patria de Lancer Julnes ... [et al.]. - Los Angeles : Sage Publications, c2008. - xxi, 534 p. : ill. ; 26 cm.

Includes bibliographical references and index.

9781412940122 (cloth) 1412940125 (cloth) 9781412940139 (pbk.) 1412940133 (pbk.)

2007008883


Government productivity.
Administrative agencies--Management.
Administrative agencies--Auditing.
Nonprofit organizations--Management.
Organizational effectiveness.
Total quality management.
Performance--Measurement.

352.375 / INT