Crager, John. <br/><br/>
Balanced Scorecard:   Guide For Your Journey To Best Practice Processes  eng. 
Crager, John., Hubert, Cindy. & Okane, Mike. 
 - New Delhi:  Tata McGraw Hill Publishing Co Ltd,  2005. 
 - x, 96p.  21cm. 
 - APQC'S PASSPORT TO SUCCESS SERIES. .
<br/><br/><label>ISBN: </label>0070601321 
<br/><br/><label>Dewey Class. No.: </label>65.012.2  / CRA