Crager, John. <br/><br/>
Balanced Scorecard:   A Guide for Your Journey to Best-practice Processes  eng. 
Crager, John.,  Hubert, Cindy., and O'Kane, Mike.  
 - New Delhi:  McGraw Hill,  2005. 
 - x, 96p.:  ill.;  21cm. 
 - APQC'S PASSPORT TO SUCCESS SERIES. .
<br/><br/><label>ISBN: </label>0070601321 
<br/><br/><label>Dewey Class. No.: </label>658.4013  / CRA