Consumerism and User Involvement in Public Service  Occasional Papers 6  eng 
Edited by Melver, Shirley & Skelecher, Chris 
 - Birmingham:  University of Birmingham,  1997. 
 - 56p.:  21cm. 
<br/><br/><label>ISBN: </label>0704417030 
<br/><br/><label>Dewey Class. No.: </label>352.16  / UNI