Bank, John. The essence of total quality management / John Bank. - New York : Prentice Hall, 1992. - xviii, 203 p. : ill. ; 23 cm. - The essence of management series . Includes bibliographical references and index. ISBN: 013284902X LCCN: 91042817 Subjects--Topical Terms: Total quality management. LC Class. No.: HD62.15 / .B36 1992 Dewey Class. No.: 658.5/62 / BAN