Bank, John.

The essence of total quality management / John Bank. - New York : Prentice Hall, 1992. - xviii, 203 p. : ill. ; 23 cm. - The essence of management series .

Includes bibliographical references and index.

013284902X

91042817


Total quality management.

HD62.15 / .B36 1992

658.5/62 / BAN