MURTHY,D.B.N. <br/><br/>
MANAGING QUALITY  A practical Guide to customer satisfaction  eng 
MURTHY,D.B.N. 
 - New delhi     A division of sage publication  1999 
 - 226p.:  ill.;  21.5 cm 
<br/><br/><label>ISBN: </label>076199306 
<br/><br/><label>Dewey Class. No.: </label>568.4013  / MUR