Managing services / 
edited by Alan Nankervis. 
 - Cambridge :  Cambridge University Press,  2005. 
 - xiv, 362 p. :  ill. ;  25 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>0521606519 (pbk.) 9780521606516 (pbk.) 
<br/><br/><label>LCCN: </label>2006275190 
<br/><br/><label>Nat. Bib. No.: </label>GBA558804  bnb 
<br/><br/><label>Nat. Bib. Agency Control No.: </label>013250623  Uk 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management.
<br/><br/><label>LC Class. No.: </label>HD9980.5  / .M3445 2005 
<br/><br/><label>Dewey Class. No.: </label>658