Marketing Management: A South Asian Perspective/ eng.
Kotler, Philip...[et al]
- 14th [ed.]
- New Delhi: Dorling Kindersley, 2013.
- xxiv, 657p: col. ill. ; 29 cm.
Includes bibliographical references and index.
Understanding marketing management -- Defining marketing for the 21st century -- Developing marketing strategies and plans -- Capturing marketing insights -- Collecting information and forecasting demand -- Conducting marketing research -- Connecting with customers -- Creating long-term loyalty relationships -- Analyzing consumer markets.