Evans, J.R. <br/><br/>
Managing for Quality and Performance Excellence 
Lindsay, W.M. 
 - 9th ed. 
 - Australia:  South-Western Cengage Learning;  2014. 
 - xxi,746p.:  ill.;  25.5cm. 
<br/><br/><label>ISBN: </label>9781285094595 
<br/><br/><label>Dewey Class. No.: </label>658.4013  / EVA