Excellence in Government : 2nd ed :  Total Quality Management in The 1990s /  English 
Carr, David. K | Littman, Ian. D 
 -  Coopers & Lybrand,    1993 
 - xvi, 353 p.:  22cm 
<br/><br/><label>ISBN: </label>0944533078 
<br/><br/><label>Gov. Doc. Class. No.: </label>RAF102