Oakland, J.S.  Prof. <br/><br/>
Total Organizational Excellence : Achieving World class Performance  

 - Oxford:  Butterworth-Heinemann;  1999. 
 - vii,271p.:  ill.;  24cm. 
<br/><br/><label>ISBN: </label>9780750632096 
<br/><br/><label>Dewey Class. No.: </label>658.4012