Moments of truth / Jan Carlzon. English.
By: Carlzon, Jan.
Material type:
BookPublisher: Cambridge, Mass. : Harper & Row., c1987Description: xiii, 135 p. : 24 cm.ISBN: 0887302009.Subject(s): Scandinavian Airlines System -- Management | Aeronautics, Commercial -- Sweden -- Management | Airlines -- Sweden -- ManagementDDC classification: 629.135(48)
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Sri Lanka Institute of Development Administration | 629.135(48) CAR (Browse shelf) | Available |
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