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Moments of truth / Jan Carlzon.

By: Carlzon, Jan.

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BookPublisher: Cambridge, Mass. : Ballinger Pub. Co., c1987Description: xiii, 135 p. ; 20 cm.ISBN: 0060915803.Subject(s): Scandinavian Airlines System -- Management | Aeronautics, Commercial -- Sweden -- Management | Airlines -- Sweden -- ManagementDDC classification: 387.7

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