Dealing with difficult people : (Record no. 9152)

000 -LEADER
fixed length control field 02828cam a22004338i 4500
003 - CONTROL NUMBER IDENTIFIER
control field OSt
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20231129094537.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 220505s2022 nyu ob 001 0 eng
010 ## - LIBRARY OF CONGRESS CONTROL NUMBER
LC control number
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9781398606234
Qualifying information (ebook)
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 8175543132
040 ## - CATALOGING SOURCE
Original cataloging agency SLIDA
Language of cataloging SLIDA
Transcribing agency SLIDA
041 ## - LANGUAGE CODE
Language code of text/sound track or separate title eng
042 ## - AUTHENTICATION CODE
Authentication code pcc
082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 650.3045
Edition number 23
Item number LIL
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Lilley, Roy C.,
Relator term author.
245 10 - TITLE STATEMENT
Title Dealing with difficult people :
Remainder of title fast, effective strategies for handling problem people /
Statement of responsibility, etc. Roy Lilley.
Medium eng
250 ## - EDITION STATEMENT
Edition statement First South Asian edition.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. New Delhi :
Name of publisher, distributor, etc. Kogan Page,
Date of publication, distribution, etc. 2006
264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE
Place of production, publication, distribution, manufacture
300 ## - PHYSICAL DESCRIPTION
Extent viii, 150p;
Dimensions 22cm
490 0# - SERIES STATEMENT
Series statement Creating success
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc. note Includes bibliographical references and index.
520 ## - SUMMARY, ETC.
Summary, etc. "Learn how to navigate the bullies, manipulators and complainers who drive you mad. With example dialogue and techniques, it will help you navigate tricky situations situations and keep your cool. By understanding the motives and individual behaviours of difficult people, you can learn to manage aggression, reduce awkwardness and remain the better person. This 5th edition of the bestselling Dealing with Difficult People features practical exercises, useful templates and top tips you need to get the best out of the worst, including how to deal with difficult customers, dealing with difficult people in the digital sphere, advice on beating bullies at their own game and how to deal with a boss who drives you barmy. The Creating Success series of books... Unlock vital skills, power up your performance and get ahead with the bestselling Creating Success series. Written by experts for new and aspiring managers and leaders, this million-selling collection of accessible and empowering guides will get you up to speed in no time. Packed with clever thinking, smart advice and the kind of winning techniques that really get results, you'll make fast progress, quickly reach your goals and create lasting success in your career"--
Assigning source Provided by publisher.
588 ## - SOURCE OF DESCRIPTION NOTE
Source of description note Description based on print version record and CIP data provided by publisher; resource not viewed.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Psychology, Industrial.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Interpersonal conflict.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Problem employees.
776 08 - ADDITIONAL PHYSICAL FORM ENTRY
Relationship information Print version:
Main entry heading Lilley, Roy C.
Title Dealing with difficult people
Edition Fifth edition.
Place, publisher, and date of publication New York : Kogan Page, 2022
International Standard Book Number 9781398606159
Record control number (DLC) 2022008706
906 ## - LOCAL DATA ELEMENT F, LDF (RLIN)
a 7
b cbc
c orignew
d 1
e ecip
f 20
g y-gencatlg
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme
Koha item type Lending Books
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Permanent Location Current Location Inventory number Full call number Barcode Date last seen Price effective from Koha item type
          Sri Lanka Institute of Development Administration Sri Lanka Institute of Development Administration 27728 650.3045 LIL 27728 2023-11-29 2023-11-29 Lending Books

Copyright © 2017 Sri Lanka Institute of Development Administration/ Techno. Support: Library, The Open University of Sri Lanka