Dr.H.S.Wanasinghe Library - SLIDA Library catalog

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William , B. Martin. Ph.D.

Managing Quality Customer Service English William , B. Martin. Ph.D. - USA: Crisp Publications, Inc. ; 2004. - vi,94p: ill: 19cm.

ISBN: 8176495921

Dewey Class. No.: 658.812 / MSR

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