Dr.H.S.Wanasinghe Library - SLIDA Library catalog

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Wellington, Patricia.

KAIZEN Strategies for Customer Care: How to create a powerful customer-care program and make it work/ eng. Wellington, Patricia. - London: Pitman Publishing, 1995. - xiii, 239p.: 24cm.

ISBN: 8178081423

Dewey Class. No.: 658.812 / WEL

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