Fenn, Peter

Commercial conflict management and dispute resolution / English Peter Fenn. - Abingdon, Oxon ; New York : Spon Press, 2012. - 165 p. : ill. ; 24 cm.

Includes bibliographical references (p. [156]-160) and index.

Introduction -- Conflict and dispute -- Conflict management and dispute avoidance -- Negotiation -- Mediation -- Adjudication -- Arbitration -- Other ADR techniques -- Cooperation and collaboration -- Game theory -- The stages of dispute -- The psychology of disputes.

9780415578264 (hardback : alk. paper) 9780415578288 (pbk. : alk. paper) 9780203852217 (ebook : alk. paper)

2011039544


Conflict management.
Dispute resolution (Law)
Conflict management--Case studies.

HD42 / .F457 2012

658.4/053 / FEN

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